Terms and Conditions
1. Definitions
(I) Company: refers to the company Lafabrique srl , whose registered office is located 11 Via San Daniele, Udine (33100), Italy (which distributed the brand “HARMONY TEDDE” entirely designed by Harmony Tedde herself ) registered under the number 02180730307 the commercial registry of Italie.
(Ii) HARMONY TEDDE ´s Items: refers to accessories offered for sale to the Customers by the Company through the Website via distance selling;
(Iii) Customer : refers to any individual , legally of age, acting as consumer (“consumer” refers to a person acting outside of the course of its trade and business)
(Iv) Order: refers to the purchase order submitted by the Customer on the Website;
(V) Personal Data: is defined in Article 11 of the Terms and Conditions;
(Vi) Terms And Conditions: means the present document;
(Vii) Warranty: means the warranty defined in Article 9 of the Terms and Conditions
(Viii) Website: refers to the online platform for sales, set up by Harmony Tedde and identified by the domain name www.harmonytedde.com.
2. General Provisions
The Terms and Conditions govern the supply by the Company of any HARMONY TEDDE ´s Item ordered by the Customer on the Website. The Customer is advised to read it carefully before ordering any HARMONY TEDDE ´s Item on the Website.
By clicking the button marked “I agree with the Terms and Conditions” before confirming his/her Order, the Customer accepts unconditionally to be legally bound by the Terms and Conditions.
3. Identification Of The Company
Lafabrique srl
Via San Daniele 11
33100 Udine (UD)
Italy
tel. +39 0432 511543
fax. +39 0432 289335
VAT 02180730307
info@harmonytedde.com
4. Items
4.1. Information Delivered Online And Liability
All relevant information (name, definition, description) concerning the HARMONY TEDDE ´s Item offered for sale under the Terms and Conditions can be found by the Customer on the Website.
The Company will make every effort to ensure that the photographs and the descriptions of the HARMONY TEDDE ´s Items are accurate. However, given the digital method used to display the HARMONY TEDDE ´s Item on the Website, it is possible that the Customer’s perception of the photographs do not match exactly the HARMONY TEDDE ´s Item itself.
Moreover, the Company cannot be held responsible for any insubstantial errors that may occur in the description of the HARMONY TEDDE ´s Item.
4.2. Price Of Items
The prices on the Website are in EUR and inclusive of VAT, but exclusive of the delivery costs. If the Customer has any special requests for the type of delivery, he/she will be charged the additional costs resulting from such request.
The billed prices are those in force at the date of ordering.
The Company shall be as careful and as accurate as possible regarding the prices displayed on the Website, but errors may still occur. If, despite the Company’s attention, the HARMONY TEDDE ´s Item have been ordered at an erroneous price, the Company shall notify the Customer by e-mail as soon as possible and offer him/her the following options: either (i) to confirm to proceed the Order at the correct price or (ii) to cancel the said Order and reimburse the billed amount (if applicable) to the customer’s bank account or credit card/debit card. The Company is under no obligation to provide the HARMONY TEDDE ´s Items at the incorrect (lower) price even after the order confirmation e-mail has been sent and reimbursement of the invoiced amount (if applicable) shall be the only remedy.
On delivery the Customer will receive, for each item, written confirmation of the price and delivery costs invoiced to him/her.
5. Ordering
5.1. Ordering Process
On the Website the Customer makes his/her HARMONY TEDDE ´s Items selection by transferring any chosen items he/she wishes on the “cart”.
Before placing the Order, the Customer is given the possibility to review (and as the case maybe to change) the content of the “cart”.
The Customer confirms the selection and completes the Order form. To place the Order, The customer must fill in the following data: Complete name / address / billing address / email address / phone number and accept the Terms and Conditions before he/she clicks the button “Buy Now” (or press “Enter” on the keyboard).
The sale agreement between the Customer and the Company will only become final and binding once the Order has been confirmed and the corresponding payment has been made by the Customer.
The proof of the Order is provided as mentioned in the Clause 13.4 of the Terms and Conditions.
5.2. Confirmation Of The Order
The Company will send a confirmation of the Order to the Customer by email, no longer than 2 business days after the completion of the Order by the Customer. It is recommended to save or print that email since it won’t be stored and it cannot be downloaded afterwards.
6. Payment
6.1. Terms Of Payment
The customer’s payment for his/her purchases shall be made by credit card/debit card using the following networks only: Visa and MasterCard; or through PayPal.
The Customer shall only pay his/her Order with his/her own credit card/debit card and/or his/her own PayPal account bearing his/her identity (first name and surname).
The Customer guarantees that she/he is fully authorized to use the credit/debit card supplied or his/her PayPal account used for the purpose of paying his/her Order and that this credit/debit card and/or his/her PayPal account has sufficient available funds to cover all the costs incurred as a result of placing the Order.
The customer enters his/her credit card/debit card number and/or bank details via an online payment order form. The transaction is then made through banking security encrypted standards. In transmitting his/her bank details, the customer accepts in advance and unconditionally that the Company will perform the secure transaction. The Customer therefore authorizes in advance his/her bank to debit his/her credit card/debit card or bank account in view of the records or statements transmitted by the Company, even in the absence of bills signed by the cardholder.
The Customer account debit authorization is always given for the amount of the item(s) purchased as billed by the Company.
The credit card/debit card number and/or bank details might only be used again by the Company in case of a refund.
The Customer’s credit card/debit card is debited immediately.
If it appears that the debit is impossible, for any reason, the Order will be automatically cancelled.
6.2. Security Of Online Payment
The Company gives secured and encrypted access to its server for online payment. Online payment by credit card/debit card is protected by SSL (https:// pages). The Company’s liability is not engaged for the outcome and consequences whatsoever of unauthorized access and/or intrusion by a third party to the said server (e.g. hacking).
7. Delivery
7.1. Fulfillment Of The Delivery
HARMONY TEDDE ´s Items will be sent to the delivery address which the Customer gives during the Order form.
All shipments will be carried out through Bartolini or through any other logistic company chosen by the Company, who will remain independent from the Company, and therefore the Company is unable to deliver AFO/FPO addresses, as well as P.O. boxes.
The terms and conditions of the logistic company’s delivery services shall apply to such shipment in addition to the Terms and Conditions.
The cost to ship HARMONY TEDDE ´s Items varies by item, shipment and shipping option. The total shipping cost for the items purchased by the Customer is indicated to the Customer before the Order is placed. Estimated delivery times are given as an indication only and are non-binding.On delivery the Customer is required to sign for delivery, and the Company highly advises to keep the receipt. Before signing the receipt, the Customer is highly advised to inspect for faulty items.
7.2. Risk And Title
Risk on the HARMONY TEDDE ´s Items will be transferred to the Customer at the time of delivery. Ownership of the HARMONY TEDDE ´s Items delivered will only be transferred to the Customer when full payment of all sums due in respect of the items, including delivery costs is received by the Company.
8. Right Of Cancellation
The Customer has the right to cancel the contract without need for justification, up to fourteen (14) days (excluding Saturdays, Sundays and public bank holidays) after the date of receipt of the said item by the Customer.
To exercise his/her right of cancellation before the delivery, the Customer must give written notice to the Company at the following address:
Lafabrique srl
Via San Daniele 11
33100 Udine (UD)
Italy
tel. +39 0432 511543
fax. +39 0432 289335
Customer services,
or e-mail service info@harmonytedde.com
giving details of the HARMONY TEDDE ´s Item(s) ordered, the Order number and (where appropriate) the delivery date.
To exercise his/her right of cancellation after delivery, the Customer must return the delivered HARMONY TEDDE ´s Item(s) within the stated period, in its original packaging, in the same condition in which it was delivered to him/her, complete (with accessories, manual, warranty document etc.) with a copy of the invoice and, to the address indicated on the Delivery form.
The Customer is advised to send the items by registered mail or other method with a guaranteed date and should keep a proof of return.
The costs of returning the HARMONY TEDDE ´s Items will be borne by the Customer.
Reimbursement of the billed price of returned HARMONY TEDDE ´s Items (including packing but not including delivery costs) will be made by crediting the customer’s bank account or credit card/debit card as soon as possible and in any case within a period not exceeding thirty days from the notification by the customer of the cancellation of the contract.
If HARMONY TEDDE ´s Items are returned incomplete, spoilt, damaged, deteriorated or dirty, the Customer will not be reimbursed.
9. Warranty – Conformity
The HARMONY TEDDE ´s Items purchased by the Customer are subject to a warranty governed by the following articles (the “Warranty”):
The Seller is required to deliver a product which conforms to the contract and is held liable for any lack of conformity which exists upon delivery.
He is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if he assumed responsibility therefore or had it carried out under its responsibility.
To conform the contract, the product must:
Be suitable for the purpose usually associated with such product and, if applicable:
– Correspond to the description given by the seller and have the features that the seller presented to the buyer in the form of a sample or a model;
– Have the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the producer or its representative, including advertising and labeling;
Or have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to.
If any delivered HARMONY TEDDE ´s Items do not match the Order and if the Customer wishes to exercise the Warranty, the Customer shall inform the Company as soon as possible by e-mail to info@harmonytedde.com or by written notice to
Lafabrique srl
Via San Daniele 11
33100 Udine (UD)
Italy ,
customer services specifying which item does not match the order, and return the relevant HARMONY TEDDE ‘s Item(s) in its/their original packaging, in the condition in which it was delivered, complete (with accessories, notice, warranty document, etc.) and with a copy of the bill to:
Lafabrique srl
Via San Daniele 11
33100 Udine (UD)
Italy, Customer services,
Return delivery costs will be refund by the Company if the non-conformity of an item is confirmed by the Company/and upon receiving proof from the customer of the delivery costs incurred.
If replacement of the non-conforming item is impossible, or if the Customer does not want it, a full refund of the billed price (cost of item and packing and delivery costs) of the non-conforming items will be made by crediting the Customer’s bank account or credit card/debit card upon receipt by the Company of the returned HARMONY TEDDE ‘s Items.
The Warranty does not deprive the buyer of the right to bring an action on account of latent defects.
A seller is bound to a warranty on account of the latent defects of the thing sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have given a lesser price for it, had he known of them.
The action resulting from redhibitory vices must be brought by the buyer within a period of two years following the discovery of the vice.
In any case, these provisions do not deprive the Customer of his/her right to cancel an Order according to Clause 8 of the Terms and Conditions.
10. Force Majeure
The Company will not be liable to the Customer for any failure to perform or, delay in performance of, any of its obligations under a contract that is caused by events outside its reasonable control (Force Majeure Event).
In this context, Force Majeure Events include (without limitation) war, riots, insurrection, social unrest, computer or telephone failures, severe disturbance in the security and coherence of the Internet, technical failures, unauthorised access and/or intrusions into the Website’s secure and encrypted servers, strikes of all natures and Company procurement problems.
The Company shall inform the customer of such a Force Majeure Event as soon as it is reasonably practicable. If the Force Majeure Event continues beyond (15) fifteen days, the Customer or the Company may cancel the Order in progress, which will be reimbursed by the Company as rapidly as possible by crediting the customer’s credit card/debit card or bank account.
11. Data Protection
The term “Personal Data” applies to all personal information that the Customer may disclose to the Company. In particular the following Personal data are to be disclosed in order to complete the sale:
Complete Name / Address / Email / Phone Number
No datum of a personal nature shall be collected without the consent of the Customer concerned. The optional or compulsory nature of the datum to be disclosed to the Company for this purpose has to be stated to Customers beforehand.
The Company is responsible for collecting and processing Personal Data from the Website.
The Company and its affiliates are the sole recipients of the Personal Data collected from the Website. Personal Data will not be disclosed to third parties by the Company and/or its affiliates otherwise than (i) to comply with legal obligations and (ii) to ensure the good delivery of the Order by the carrier.
The Company and its affiliates shall only use the Personals Data for the following purpose:
– Process the Order, completing the sale and deliver the HARMONY TEDDE ‘s Item;
– Inform the Customer of ongoing or upcoming sales and of the availability of new HARMONY TEDDE ‘s Item by invitation and reminder emails;
– Strengthen and personalize communications by means of newsletter, special offers and special emails.
The Personal data shall not be retained for a duration that exceeds the purpose for which they have been collected. At the end of this period the personal data shall be destroyed.
The Company shall protect the Personal data collected. The Company shall use any necessary precaution in order to (i) ensure the security of the Personal data collected, (ii) prevent them from being destroyed, lost and (ii) forbid third parties access to the Personal data.
Each Customer may exercise his or her right to access, rectify, supplement, update, lock, cancel and delete the personal data regarding the Internet user in question and, for legitimate reasons, to oppose its processing. To exercise the above rights, the Internet user may contact the Company by e-mail sent at info@harmonytedde.com or by mail sent at
Lafabrique srl
Via San Daniele 11
33100 Udine (UD)
Italy, customer services.
12. Intellectual Property
Harmony Tedde is the owner of the Website’s domain name. The entire Website, as well as any of its components (texts, structure, animated items, photographs, illustrations, etc.) is creative work protected by the intellectual property Code.
The Company and/or its licensors are also the owners of the brand Harmony Tedde and logos and all related names, designs, marks an slogans are the trademarks or service marks of the Company and/or of its licensors.
13. Various Clauses
13.1. Non-Waiver
The failure or delay by the Company to exercise one or more of the provisions of these Terms and Conditions does not constitute a waiver of such provisions and will not relieve the Customer from compliance with such obligation.
13.2. Validity Of The Terms And Conditions
If any of the Terms and Conditions is to become or be declared invalid, unlawful or unenforceable in a whole or partly, all the other provisions and rights resulting from the Terms and Conditions will in no way be affected and shall remain in full force and effect.
13.3. Cession And Other Transfers
The Customer is not entitled to assign, transfer, sub-contract or deal in any other manner with these Terms and Conditions of his/her rights or obligations under these Terms and Conditions.
13.4. Electronic Proof
The Customer agrees that the data traffic records on the Website are the proof of his commitment, notably on the ordering and acceptance of Orders. The Company and the customer e-mails and any automatic saving systems used on the Website shall count as proof of the agreement between the parties, in particular as regards the nature and date of the Order.
The Customer is advised also to keep a copy (electronic or printed) of the information concerning his Order.
13.5. Contact
Any question or complaints as regards the use of the Website in order to conclude a sale shall be addressed to our Customer Service
– E-mail : info@harmonytedde.com
– Box : Lafabrique srl
Via San Daniele 11
33100 Udine (UD)
Italy
13.6. Amendment To The Terms And Conditions
The Company reserves the right to amend the Terms and Conditions from time to time.
All amendments shall be posted online and shall be deemed and accepted without reserve by any Customer accessing the Website after the said amendments have been published online.
The version of the Terms and Conditions applicable to a transaction is the one in force on the day of the Order.
14. Litigation – Applicable Law
These terms and conditions are governed and construed in accordance of the law of Italy.
Any dispute arising form, or related to, the Terms and Conditions will be subject to the jurisdictions of the competent Italian court.
Informations complementary
Payments
Payments including shipping fees are accepted via credit card or Paypal. In the event that ordered goods are not available at present, any amounts credited in advance will be refunded immediately.
— Paypal
By choosing the payment option Paypal the customer agrees to pay immediately after the purchase order. Affirmation of the contract and delivery will be effected upon receipt of payment.
The company is entitled to cancel an order, in any case. Example: If the payment is not made within 5 working days within the order.
— Credit Card
All credit card information (numbers, expiry dates etc) will be handled with an encrypted protocol automatically to ensure that neither Lafabrique srl nor third party have access to this information. This credit card information will only be used again after purchase transaction in the case of eventual refunds. Please note that this s a direct withdrawal.
Security
Lafabrique srl works with the security software SSL (Secure Socket Layer), which is based on asymmetrical encryption to prevent malpractice or deception or copying of credit card information during the purchase process.
Returns & Exchanges
— Our Return policy
We want you to be happy with our products. Should you for any reason be unhappy with our delivered goods, you have the right to return the unused product within 14 days (with your receipt and the original packaging including hangtag) after the arrival of the goods. The term begins with the receipt of the goods. We don´t cover the shipping costs of returning your goods.
The return process, showing all the steps and return address, will appear when you create a request in your customer account.
Consequences of Refundment
In the case of an effective revocation both parties are entitled to demand the refund of achievements mutually. In the event of deterioration of the goods HARMONY TEDDE is entitled to claim a refund as compensation; this shall not apply when the deterioration is only based on tryout of the goods – comparable with the situation in a shop. Further you can avoid the claim for refund as compensation by using the goods carefully within the term. In the event that the refunded goods have been used, worn, washed or the signet has been removed, the refund as compensation can come up to the purchase price. Shipping costs of the delivery are not refunded by Lafabrique srl.
Carrier for Returns
You can select the carrier of your choice, but we recommend depending on your location Bartolini,DHL or UPS.
In any case we kindly ask you to send us the tracking number and pre-alert of your return.
— Our Exchange policy
If you ordered a product from HARMONY TEDDE and want to exchange it to another color, size or a different product of our product range, The company si entitled to agree or not. If the exchange si possible the product have to be unused within 14 days (with your item and the original packaging including hangtag) after the arrival of the goods.
The exchange process, showing all the steps and return address, will appear when you create a request in your customer account.
In any case we kindly ask you to send us the tracking number and pre-alert of your return for exchange, including the replacement product of your choice. We will ship this replacement product depending on Availability and if the new shipping costs for another shipment are balanced out. Should your previous purchased product exceed the amount of replacement product plus new shipping costs, we will make a refund of the difference or can create a store credit for your next purchase. If the amount of your previous purchased product is less then new replacement product plus new shipping costs, you have to pay the difference upfront.
Service
The company do not have a high stock. So if the HARMONY TEDDE ‘s item is sold out. The company entitled to realize or not the product. If it is possible to realized the delay will be approximately 2 weeks.
If you have any further questions on our Return or Exchange policy and processed, please get back to us at info@harmonytedde.com
Thank you for your understanding.
Shipment Info
Unless otherwise agreed the shipping will be carried out to the address given by the customer. Periods of delivery are nonbinding, unless otherwise expressed.
Shipping rates
European Union: Standard Shipping 9,90€ / Express Shipping 19,90 €
Rest of Europe (Non-EU): 29,95 €
Eastern Europe: 42,95 €
We use Bartolini and DHL for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery.
PLEASE NOTE: Some countries may have restrictions on the receipt of specific items.
Shipments to non EU-countries
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from www.harmonytedde.com, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.
Estimated delivery times are to be used as a guide only. The company is not responsible for any delays caused by destination customs clearance processes.
If the customer has special requests concerning the type of shipment, e.g. express shipment, the additional costs shall be charged. The risk shall be transfered to the customer when the goods are transfered to a forwarder or carrier, in any case when they leave of the warehouse HARMONY TEDDE.
